Why my Pet: AI Pet Advisor
Last updated: 25 October 2026
1. Introduction
These Terms of Use and End User License Agreement (the “Terms”) are a legally binding agreement between you and Daryna Halavan, an individual developer established in Portugal (“we”, “us”, “our”). They govern your access to and use of the Why my Pet: AI Pet Advisor mobile application for iOS (the “App”) and its services (the “Services”).
By downloading, accessing, or using the App, you confirm that you have read, understood, and agree to these Terms and the Privacy Policy available in the App. If you do not agree, do not use the App. Nothing in these Terms limits mandatory consumer rights in your country of residence.
2. Changes to these Terms
We may update these Terms to reflect changes to the Services or law. The current version will be available in the App. If a change is material, we will provide notice in the App or by email before it takes effect where required. If you disagree, you may stop using the App and cancel a subscription before the change takes effect. Continued use after the effective date means you accept the updated Terms.
3. Who can use the App
You must be at least 18 years old to use the App. A person aged 13 to 17 may use it only with the consent and supervision of a parent or legal guardian who agrees to these Terms and is responsible for purchases. Persons under 13 may not use the App.
You confirm that you have legal capacity to enter into these Terms and are not prohibited from using the App under applicable law.
4. The Services
Why my Pet is a pet-care companion. It allows you to create pet profiles, ask questions in a pet-specific AI chat with optional photos, receive general AI-generated care information, and generate AI avatars of a pet.
Premium also offers an entertainment-only dog/cat audio translator. AI uses the submitted recording as inspiration for a possible mood and invented quote. Results are not literal translations, verified emotions, or health assessments. This feature needs internet and separate audio-processing permission, keeps no translation history, and allows explicit sharing of a result card. To manage service cost and abuse, processing is limited to 6 requests per minute and 100 per rolling day; each clip is at most 10 seconds. Failed requests that have reached processing can count toward these operational limits. Translation does not use the Free chat allowance.
We may add, change, or remove features and may suspend or discontinue the App. If we discontinue a paid service during an active subscription, applicable App Store terms and consumer law govern any refund rights.
5. Your account
The App supports accounts created with Sign in with Apple, an email address and password, or Google Sign-In. You must provide accurate information, keep credentials confidential, and promptly notify us of unauthorised use. You are responsible for activity under your account.
The Settings screen includes Delete All Data. This removes stored pet profiles, images, chat history, avatars, and related local data. To request deletion of the remaining authentication account record, contact productlab30@gmail.com from the email associated with the account. Deleting App data does not cancel an active subscription.
6. Subscriptions and payments
6.1 Premium subscription
Some features require Why My Pet Premium. The App may offer weekly and yearly auto-renewable subscriptions. The products, current local price, billing period, and any available introductory offer are shown before purchase. Unless the purchase screen says otherwise, no free trial is included.
6.2 Billing and auto-renewal
Subscriptions are purchased through your Apple ID and billed by Apple. Payment is charged when you confirm the purchase. A subscription renews automatically for the same billing period unless you cancel at least 24 hours before the current period ends. Apple normally charges renewal within the 24 hours before the end of the current period.
Apple will provide notice or request consent for a price change when required.
6.3 Cancellation
Manage or cancel an iOS subscription through device Settings → your name → Subscriptions → Why my Pet. After cancellation, Premium access continues until the end of the paid period. Deleting the App, deleting App data, or requesting account deletion does not cancel a subscription.
6.4 Refunds
Apple processes payments and handles refunds under its policies. We cannot issue App Store refunds directly. Refund requests can be submitted through reportaproblem.apple.com.
6.5 EU and UK withdrawal rights
EU and UK consumers may have a statutory withdrawal right for distance contracts. By starting a subscription and receiving the digital service immediately, you request immediate performance. Withdrawal rights and any payment for service already supplied apply as required by law and Apple’s applicable terms.
7. Not veterinary advice
Why my Pet does not provide veterinary services, diagnosis, or treatment and is not a substitute for a licensed veterinarian.
AI chat answers, care information, and photo-related responses are generated automatically for general informational and educational purposes. They may be inaccurate, incomplete, outdated, or inappropriate for a particular animal. Consult a qualified veterinarian about health, medication, diet, or behaviour, and do not disregard or delay professional advice because of App content.
In an emergency—such as breathing difficulty, heavy bleeding, collapse, seizures, suspected poisoning, or severe pain—contact a veterinarian or emergency clinic immediately and do not rely on the App.
You remain responsible for decisions about your pet’s care. To the maximum extent allowed by law, we are not responsible for harm resulting from reliance on AI-generated information.
8. AI-generated content
The App uses third-party AI services, including OpenAI for chat and Google Gemini for avatar generation. AI output may contain errors and may resemble output generated for others. We do not guarantee that an avatar will exactly resemble a pet or meet your expectations. You are responsible for how you use and share AI output.
Subject to these Terms and third-party rights, you may use generated pet avatars for personal, non-commercial purposes, including social sharing and profile images.
9. Your content
“Your Content” includes information, messages, and photos you upload, including pet-profile data and chat content. You retain your rights in Your Content.
You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, reproduce, and transmit Your Content, including to service providers, only as needed to operate and provide the Services. This licence ends when the relevant content is deleted, subject to limited residual backups and legal obligations.
You confirm that you have the right to upload Your Content and that it does not infringe another person’s rights. Do not upload photos of people, identity documents, or other personal information about humans.
10. Licence to use the App
Subject to compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the App on Apple devices you own or control for personal, non-commercial purposes and as permitted by the Apple Media Services Usage Rules.
The App, including its source code, interface, text, graphics, trademarks, and logos, belongs to us or our licensors and is protected by intellectual-property law. All rights not expressly granted are reserved.
11. Prohibited use
You must not:
- use the App for an unlawful, harmful, fraudulent, or abusive purpose;
- upload illegal, offensive, violent, animal-cruelty, or rights-infringing content;
- upload images of people or another person’s private data;
- manipulate the AI to produce harmful or illegal content or bypass safeguards;
- reverse engineer, decompile, or disassemble the App except where mandatory law permits it;
- use bots, scrapers, or automated means to access, overload, or interfere with the App;
- resell, rent, or commercially exploit the App or AI output; or
- impersonate a person or misrepresent an affiliation.
We may suspend or terminate access for a breach of this section.
12. Third-party services
The App relies on services provided by Apple, Google, OpenAI, Supabase, Amplitude, and Superwall, which are subject to their own terms and privacy policies. We are not responsible for third-party sites or services linked from the App. You must comply with applicable third-party terms, including your mobile-data agreement.
13. Availability
The App requires a compatible Apple device and internet connection. Data charges may apply. We do not guarantee uninterrupted, error-free availability or compatibility with every device. Maintenance, updates, and provider outages may temporarily affect service.
14. Disclaimer of warranties
To the maximum extent permitted by law, the App and Services are provided “as is” and “as available” without express or implied warranties, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. This does not exclude statutory consumer rights, including applicable guarantees for digital content and services.
15. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss, or loss of profits, data, or goodwill, arising from use of the App. Our aggregate liability for App-related claims is limited to the subscription amount you paid in the 12 months before the event giving rise to the claim.
Nothing excludes or limits liability that cannot legally be excluded, including liability for fraud, wilful misconduct, gross negligence, or death or personal injury caused by negligence.
16. Termination
You may stop using the App at any time. We may suspend or terminate access for a material breach, where required by law, or if we discontinue the App, with reasonable notice where possible. On termination, the licence ends. Provisions that by nature must survive termination continue to apply.
17. Apple App Store terms
If you obtained the App through the Apple App Store:
- these Terms are between you and us, not Apple;
- we, not Apple, are responsible for the App and its content;
- the licence is limited to Apple-branded products you own or control as permitted by Apple’s Usage Rules;
- Apple has no obligation to provide maintenance or support;
- if the App fails to conform to an applicable warranty, you may notify Apple and Apple may refund the purchase price, if any, while other warranty responsibility remains with us to the extent required by law;
- we are responsible for App-related product, regulatory, consumer-protection, privacy, and intellectual-property claims;
- you represent that you are not in a U.S.-embargoed or “terrorist supporting” country and are not on a U.S. restricted-party list; and
- Apple and its subsidiaries are third-party beneficiaries entitled to enforce these Terms.
18. Governing law and disputes
These Terms are governed by Portuguese law. Consumers in another country retain mandatory protections of their country of residence and may bring proceedings where applicable consumer law permits.
Before starting proceedings, contact productlab30@gmail.com so we can try to resolve the matter informally. Consumers in Portugal may consult an applicable alternative dispute-resolution entity and the official resources at consumidor.gov.pt or livroreclamacoes.pt.
19. General provisions and contact
If a provision is invalid or unenforceable, it will be limited only as necessary and the remainder will continue. Failure to enforce a right is not a waiver. You may not assign these Terms without consent. We may assign them in connection with a transfer of the App if your rights are not reduced. These Terms and the Privacy Policy form the entire agreement concerning the App.
For support, questions, or complaints:
Daryna Halavan
Portugal
Email: productlab30@gmail.com