Official support and legal information for the Why my Pet: AI Pet Advisor iOS app.
Contact support
For app issues, account questions, privacy requests, feedback, or feature suggestions, email productlab30@gmail.com.
Developer and data controller: Daryna Halavan, individual developer established in Portugal.
For account-specific requests, contact us from the email address associated with your account. Never send your password, payment-card details, or unnecessary personal information.
Subscriptions and purchases
Why my Pet may offer weekly and yearly auto-renewable Premium subscriptions. The purchase screen shows the current local price, billing period, and any introductory offer before confirmation. Payment is charged to your Apple ID. Unless the purchase screen says otherwise, no free trial is included.
- Manage or cancel: Open iOS Settings → your name → Subscriptions → Why my Pet. Cancel at least 24 hours before renewal. Premium access continues until the end of the paid period.
- Restore: Use Restore Purchases from the app’s subscription purchase screen while signed in to the Apple ID that made the purchase.
- Refunds: Apple handles App Store refunds at reportaproblem.apple.com.
Deleting the app, app data, or your account does not cancel an App Store subscription.
Account and data deletion
Settings → Delete All Data removes pet profiles, stored pet images, chat history, attachments, generated avatars, and local app data associated with the signed-in user. To request deletion of the remaining authentication account record, email productlab30@gmail.com from the account email. Residual backups may remain temporarily where legally permitted.
Dog/cat audio translator
The new Premium translator processes a short dog/cat recording with OpenAI, after general AI permission and a separate audio permission. It returns a possible mood and invented quote for entertainment; it does not translate animal language or verify emotions. Quick Dog/Cat selection needs no pet profile, and optional saved-pet personalization uses only name and personality. Internet is required. Recordings are discarded after use, results have no saved history, and Share Card exports only a mood-and-quote image. Provider safety/abuse retention may still apply. Settings → AI Processing lets you review or withdraw audio permission. Limits are 6 processing requests per minute and 100 per rolling day; request metadata is deleted within 25 hours. Translator and audio-consent screens are blocked from Session Replay. These features require an app build containing the translator; older installed builds retain their existing features.
AI and pet-care safety
AI chat is generated with OpenAI. Relevant messages, pet-profile context, and optional selected pet photos are sent to OpenAI when you request an answer. Pet avatars are generated with Google Gemini using pet-profile context and avatar style. Avatar generation does not send selected chat photos to Gemini. Before your account’s first AI request, we ask separately for permission to share relevant data with OpenAI or Google Gemini. The general privacy acknowledgement does not grant this permission. You can choose “Not now” and keep using existing profiles and history without AI requests. Settings → AI Processing lets you review, allow, or withdraw permission. Withdrawal stops future requests; information already sent remains subject to the complete Privacy Policy’s retention terms. We do not use chats or images to train our own AI models.
AI output may be inaccurate or incomplete and is not veterinary advice, diagnosis, or treatment. Consult a licensed veterinarian about health, medication, diet, or behaviour. For breathing difficulty, heavy bleeding, collapse, seizures, suspected poisoning, severe pain, or another emergency, contact a veterinarian or emergency clinic immediately.
Privacy and data use
Last updated: 25 October 2026.
The app processes the information needed to provide and secure the service: account email and protected credentials; an internal user ID; pet profile details and photos; AI chat messages, optional images, and generated answers; avatar inputs and generated images; subscription status and transaction identifiers; limited device, usage, country, diagnostic, and error information; and support communications.
The app uses Apple’s system photo picker and receives only images you select. Apple processes subscription payments; we do not receive card or bank details.
Service providers include Supabase for authentication, database, storage, and backend services; OpenAI for AI chat; Google for Gemini avatar generation and supported sign-in services; Amplitude for analytics and Session Replay; Superwall for paywalls and the subscription experience; and Apple for app distribution, supported sign-in services, and payments.
During the private beta, Session Replay is sampled at 100% with conservative masking. Authentication, chat, pet-profile, pet-creation, and pet-image surfaces are blocked. Analytics must not contain chat text, photos, pet identity, email addresses, access tokens, or raw error details.
We do not sell personal data, use Apple’s advertising identifier, track users across other companies’ apps or websites, or display advertising. AI providers may temporarily retain API inputs and outputs for safety and abuse monitoring under their applicable terms. Some providers may process data outside the EEA using applicable legal safeguards.
Depending on applicable law, users may request access, correction, deletion, restriction, portability, or object to processing, and may withdraw consent. Contact productlab30@gmail.com. GDPR requests are normally answered within one month, subject to lawful extensions. Users may complain to their local authority; in Portugal, this is the CNPD at cnpd.pt.
The app is not directed to children under 13. Users must be at least 18, or at least 13 with the consent and supervision of a parent or legal guardian.
Terms and acceptable use
Users retain rights in content they upload and grant us a limited licence to host, store, process, reproduce, and transmit it only as needed to provide the service. Do not upload photos of people, identity documents, human health information, illegal or abusive material, or content you do not have the right to use.
The app and AI output are provided “as is” and may be unavailable or contain errors. Mandatory consumer rights are not limited. Portuguese law governs the terms, while consumers retain mandatory protections of their country of residence. Apple is not responsible for app support; applicable Apple Media Services terms also apply.
Full documents: Read the complete Why my Pet — Privacy Policy and Why my Pet — Terms of Use and EULA on this public site. Both are also available inside the app under Settings → Legal. They contain the authoritative wording on legal bases, retention, international transfers, security, user rights, subscriptions, licence terms, prohibited use, warranties, liability, termination, and Apple App Store terms.
Contact
Daryna Halavan
Portugal